Service Masters LLC | Application Preview
1. PROJECT COVER INFORMATION
Project Title:
Service Masters LLC Facility and Equipment Expansion Project
Applicant Organization:
Service Masters LLC
Project Director / PI:
Owner/Managing Member, Service Masters LLC
Amount Requested:
Grant amount not specified in the source materials. The request is intended to support acquisition or long-term control of a facility (land/building), plus equipment, supplies, and initial staffing/benefits capacity needed for expansion.
Project Period:
Proposed 12 to 24 months, depending on property acquisition/lease timeline and build-out needs.
2. EXECUTIVE SUMMARY / ABSTRACT (1/2 to 1 page)
Problem / Need:
Service Masters LLC is a young, high-growth service business that has proven demand across multiple cities but is constrained by a lack of physical space, limited equipment capacity, and an inability to scale staffing due to insufficient resources to offer competitive wages and benefits. The business has moved from early traction to clear regional expansion potential, yet it is currently operating without the facility footprint and capital equipment needed to support additional crews, inventory, and operational efficiency.
Target Population / Sector:
The primary beneficiaries are commercial and residential customers in Kansas and surrounding states who need reliable, high-quality service work, as well as local job seekers who would benefit from the creation of stable positions with the potential for benefits and advancement. Secondary beneficiaries include property managers and businesses that depend on consistent vendor performance and rapid turnaround.
Proposed Solution:
Fund the acquisition or long-term lease of a property (land/building) that can function as a centralized hub for operations, storage, staging, and training, alongside targeted purchases of the right equipment and supplies to increase throughput and quality control. Grant funds would also help the company grow its workforce and begin offering benefits, improving retention and enabling Service Masters to serve additional markets.
Key Activities:
- Secure an appropriate facility (purchase or long-term lease) to support expansion, including storage, equipment staging, and administrative capacity.
- Acquire and deploy essential equipment and supplies to increase job capacity and reduce delays and rework.
- Expand staffing levels and implement a compensation/benefits structure that supports retention and consistent service quality.
Expected Outcomes:
- Increased service capacity across existing markets (Kansas City, KS; Wichita, KS; Oklahoma City, OK) and newly accumulated markets (Columbia, MO and Greenwood, NE).
- Job creation and improved employee retention through more stable hours, training, and the ability to offer benefits.
- Continued strong customer satisfaction and reduced rework through standardized processes and adequate equipment.
Funding Request & Duration:
A facility-and-capacity expansion request over a 12 to 24 month project period.
3. STATEMENT OF NEED / PROBLEM STATEMENT
Problem Description:
Service Masters LLC has demonstrated strong growth and market demand but faces typical scaling constraints that small service businesses encounter when moving from owner-led operations to multi-crew, multi-market delivery. Specifically, the company lacks a property that can support equipment storage, supply management, crew dispatch, and consistent operational oversight. Without a facility, the company’s ability to add equipment, increase inventory, and train additional employees is limited. The business also identified a staffing constraint: it does not currently have sufficient resources to hire enough employees and provide benefits, which are often necessary to attract and retain reliable team members in a competitive labor market.
Who Is Affected:
Customers across the company’s current and emerging service areas are affected when a growing service provider cannot accept additional work, cannot respond as quickly as needed, or must turn down opportunities due to capacity limits. Locally, job seekers are affected when a growing small business cannot yet offer a full employment package (consistent hours, training, benefits). The affected geography includes Kansas City, KS; Wichita, KS; Oklahoma City, OK; and expansion into Columbia, MO and Greenwood, NE.
Current Gaps:
The operational gap is not demand, quality, or performance; it is physical capacity (space), tools/equipment, and workforce scale. The company is positioned to grow but does not have the infrastructure to support more crews, more simultaneous jobs, and broader geographic coverage.
Consequences if Unaddressed:
If the capacity gap remains, Service Masters risks plateauing despite proven demand, turning down profitable contracts, or overextending existing resources in a way that could eventually impact quality and response times. The company would also remain limited in its ability to create stable jobs with benefits, which can affect hiring and retention and ultimately constrain growth.
4. PROJECT GOALS & OBJECTIVES
Overall Goal:
Increase Service Masters LLC’s operational capacity and geographic reach by establishing a centralized facility, adding equipment and supplies, and scaling staffing to meet demand while maintaining high-quality service standards.
Specific Objectives (SMART):
Objective 1:
Within 6 to 12 months of award, Service Masters LLC will secure a facility (purchase or long-term lease) that supports equipment storage, supply staging, and administrative operations, enabling the business to add capacity for additional crews.
Objective 2:
Within 12 months of award, Service Masters LLC will acquire and deploy the necessary equipment and supplies to increase the number of simultaneous jobs the company can complete, while maintaining current quality standards and minimizing rework.
Objective 3:
Within 12 to 24 months of award, Service Masters LLC will expand its workforce and implement an employee benefits/retention approach sufficient to support expansion into additional markets beyond its current footprint, including new service territories already identified (Columbia, MO and Greenwood, NE).
5. PROJECT DESCRIPTION / PROGRAM NARRATIVE
Project Overview:
The project is a business expansion initiative focused on facility acquisition, operational build-out, and workforce growth. Service Masters LLC is seeking grant support to move from a constrained, early-growth operating model to a scalable regional model. A dedicated property will function as a base of operations for equipment, supplies, scheduling/dispatch, and training. This centralized approach is intended to reduce inefficiencies, improve turnaround time, and increase the company’s ability to take on larger volumes of work across multiple cities and states.
Approach / Strategy:
The strategy is to build durable capacity rather than short-term volume. Service Masters has already demonstrated revenue growth and geographic expansion, moving from just over $100,000 in revenue in its second year in Kansas City, KS to almost $250,000 the next year by expanding into Kansas City, KS, Wichita, KS, and Oklahoma City. The company has since accumulated additional markets (Columbia, MO and Greenwood, NE). Grant funding would accelerate the next stage: securing space, adding equipment, and building a team that can deliver consistent quality as volume increases.
Key Activities:
- Facility acquisition/lease and setup to support storage, staging, and administration.
- Purchase of equipment and supplies necessary to expand service lines, improve efficiency, and support multiple crews.
- Hiring and training of additional staff, supported by improved compensation structures and the ability to offer benefits.
Innovation / Best Practices Used:
The company’s emphasis on quality control and customer satisfaction functions as a practical best practice in service contracting. Service Masters reports no customer complaints and only one re-do job, which was driven by a strict client standard related to shadowing and paint-over limitations rather than recurring workmanship issues. This record suggests disciplined execution and responsiveness, which are critical for scaling without service degradation.
Alignment with Common Grant Priorities:
This request aligns with typical economic development priorities: small business growth, job creation, regional service expansion, improved worker stability through benefits, and strengthening local vendor capacity. It also supports marketplace competition by enabling a proven, high-performing small business to compete in new geographies.
6. METHODS / WORK PLAN
Implementation Steps:
Phase 1 - Setup (0 to 3 months)
Service Masters will define facility requirements, identify target properties, and complete preliminary budgeting for build-out, storage needs, and equipment staging. During this phase, the company will also finalize an equipment list tied directly to projected service volume and crew deployment.
Phase 2 - Execution (3 to 12 months)
Service Masters will secure the facility (purchase or lease), complete any necessary build-out, and acquire equipment and initial supplies. Hiring will begin in parallel, prioritizing key operational roles that immediately increase throughput (field staff and operations support), followed by structured onboarding and training.
Phase 3 - Delivery and Scale (12 to 24 months)
Service Masters will expand service capacity in existing markets and deploy crews into additional states/markets, starting with already identified locations. The company will standardize processes for scheduling, quality control, and customer follow-up, using the facility as a hub for training and inventory management.
9. ORGANIZATIONAL CAPACITY
Relevant Experience:
Service Masters LLC launched in 2023 and has quickly demonstrated the ability to win work and expand geographically. The business grew from a little over $100,000 in revenue (Kansas City, KS) to almost $250,000 the following year by adding Wichita, KS and Oklahoma City, OK, indicating both demand and operational capability. The company also reports entry into additional markets (Columbia, MO and Greenwood, NE), signaling that the expansion pipeline is active.
Past Performance Results:
Performance indicators provided include strong customer satisfaction, repeat requests for service, and minimal rework (one re-do job described as driven by specific client requirements). These indicators support the claim that the company is executing with consistency and quality, which is a positive underwriting factor for expansion funding.
15. RISK MANAGEMENT
Key Risks:
The primary risks are typical for growth-stage service businesses: securing an appropriately priced facility, hiring enough qualified staff in a competitive labor market, and scaling into new geographies without diluting quality. There is also a competitive risk from established local providers, including at least one named competitor in the Kansas City area.
Mitigation Strategies:
Service Masters’ strongest mitigation is its track record of quality and repeat business, which reduces churn and supports stable revenue as the company scales. The facility-first approach mitigates operational risk by creating a controlled environment for inventory, equipment maintenance, and staff training. Hiring risk is addressed by using grant-supported capacity to improve compensation and benefits, which can increase retention and reduce the cost of turnover. Competitive risk is mitigated through differentiation on reliability and quality; the application notes a competitor (Splish Splash) was removed from a job due to poor quality, while Service Masters reports no complaints and repeat engagements, supporting a clear market positioning around workmanship and customer satisfaction.
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General Information
Business Registration Number: Service Masters LLC
Location: KANSAS CITY, KS, United States
Length of Operation: 1-5
Number of Employees: 1-10 Employees
Annual Gross Income: $250k to $500k
Annual Gross Expense: $100k to $250k
Open to Loans: NO
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Funding Usage
We need to find property to be able to expand our business
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Business Plan
We have several opportunities for growing our business, but we don't have the space, enough employees (cannot provide benefits) or the equipment to do so. We started our business in 2023. We made a little over $100K (in only Kansas City, KS) the 2nd year we made almost $250K (in KCKS, Wichita, KS., and OKC). With the right equipment, land/building, supplies needed and employees, we can go to other states and business. We have now accumulated Columbia, MO. and Greenwood, NE.
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Self Identified Competition
Splish Splash is a competitor in the KC area. They were fired from one of our business due to the poor quality of work, brought back then fired again. We have not had any complaints, been asked to come back several times, have only had 1 job that was considered a re-due. The re-due was for a company that does not allow paint overs on shadowing and nothing can cover the shadowing unless its painted
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