Swisher Communications Inc. | Application Preview
Swisher Communications Inc. is seeking government grants to support its growing business, which focuses on providing essential communication services for overflow calls related to hospitals, hospice centers, and law enforcement. The funding will be allocated towards payroll, marketing, hiring additional sales personnel, and expanding their team of agents to facilitate 24/7 service.
The company's business plan revolves around bidding on government contracts and third-party 911 calls. The aim is to enhance call handling capacity and reduce long hold times for callers in need of immediate assistance. Current clients have been referring Swisher’s services to other medical professionals, which indicates a positive reputation and a growing client base.
Swisher Communications emphasizes the importance of their services in offering support to citizens facing mental, physical, and emotional challenges. The founder highlights the business’s humble beginnings and its growth over six years, pointing out that they now operate with a dedicated team of 16 employees and fully owned equipment.
In terms of competition, Swisher faces rivals like Answer Force, Answer Connect, and Voice Nation, which utilize remote workers. However, Swisher’s competitive advantage lies in its team being based in the same medical building, ensuring personalized and high-quality service. The owner takes a hands-on approach in recruitment and training, focusing on providing employees with real-life experiences that enhance their confidence and dedication to customer service.
In summary, Swisher Communications Inc. is appealing for funding to continue providing vital services while expanding their workforce and improving service quality, driven by a commitment to community support and employee value.
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General Information
Business Registration Number: 814361865
Location: Granada Hills, CA, United States
Length of Operation: 6-10
Number of Employees: 11-25 Employees
Annual Gross Income: $500k to $1M
Annual Gross Expense: $500k to $1M
Open to Loans: YES
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Funding Usage
Payroll, Marketing, Salesperson, more Agents.
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Business Plan
Bidding on government accounts and Third Party 911 calls that will allow us to answer Overflow calls and prevent long hold times. These bids are requiring that we hire more employees to help answer incoming calls 24/7 365 and improve our marketing platform. We are also gaining referrals from our current client base that has recommended our services to other doctors and hospitals nationally. We offer a valuable service to citizens nationally in need of help, mentally, physically and emotionally. Hospitals, Hospice Centers and Law Enforcement calls are increasing and we really need investors to believe in our family owned business and give us a chance to help others seeking meaningful employment. We are located in the Doctors Medical Building in Granada Hills, California. I started my company six (6) years ago with two milk crates and my son who served ten (10 years) in the Navy as a Corpsman/Medic. We had no clients/ no employees and no equipment. NOW we operate the southside of the 2nd floor of the medical building, 16 employees, and all of our equipment is paid in full. We just need an investor to give us an opportunity to continue to grow our company.
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Self Identified Competition
Answer Force, Answer Connect and Voice Nation. However, these competitors have employees that work remotely from home, Starbucks, and even answer calls while traveling on the road. The calls are randomly transferred state-to-state preventing the employees/agents from having personal experience and quality service. What makes Swisher Comm Inc. different, ALL of our employees work at the medical building and are supervised and motivated to provide Quality Service 24/7 365. We Care!! As the owner I personally interview ALL applicants over the telephone (listening for tone of service) and interview in person. Our training procedures are based upon real life experiences allowing our employees to feel valued and appreciated. We also enhance their knowledge and confidence to take pride in the services they provide to callers and our valued clients as well!
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